Our Returns Policy

Not the right fit? No problem. Our return process is simple, fair, and designed to give you peace of mind.

To be eligible for a return, please make sure:

• You have 30 days from the day you receive your order to request a return.
• Items are unused, unwashed, and in their original condition
• All original packaging and tags are included
• Your order details (name and order number) are included inside the parcel, so that we can identify your return

For hygiene reasons, we're unable to accept returns on items that have been worn or removed from their sealed packaging, unless they arrived faulty or damaged.

Where to send?

Please send your returns to the following address:

360 Relief RETURNS

143 Westmoreland Road

Bromley Kent

BR2 0TY

United Kingdom

We recommend using a tracked service and keeping your proof of postage, as we can't be responsible for items lost in transit. Return postage is the customer's responsibility unless the item was faulty, damaged, or sent in error.

Refunds and Exchanges

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method within 3–5 working days. Please note your bank or card provider may take a few extra days to show the credit.

Need help?

If you have any questions about your return, our team is happy to help — just reach out through our contact page with your order number.