Privacy policy

Last updated: 28 September 2026

At 360 Relief, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it, and the rights available to you. It applies when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with 360 Relief.

1. Collected data

We may collect and process personal information including:

Your name and contact details, including billing and delivery address, email address and telephone number.
Order and transaction information, including products purchased, delivery details, returns, refunds and payment status.
Account information, preferences, product sizes or colour choices that you provide to us.
Customer-service communications, including messages sent by email, live chat, telephone or social media.
Technical information from your use of our website, such as IP address, device and browser information, pages viewed, session information and approximate location.
Marketing preferences and information about how you interact with our emails, advertisements or promotions.
Information you voluntarily provide through reviews, surveys, competitions or promotions.

If you voluntarily tell us about a health condition, injury, pregnancy or other health-related matter when asking about a product, we will only use that information where necessary to respond to your enquiry and in accordance with applicable data-protection law. Please avoid sending medical information that is not necessary.

We use personal information where we have a lawful basis to do so, including to perform a contract with you, comply with legal obligations, pursue our legitimate business interests, or where you have given consent.

2. Cookies

Our website uses cookies and similar technologies, such as pixels, tags and local storage. These technologies may be used to operate the website, remember your preferences, understand website performance and measure or personalise advertising.

Strictly necessary cookies may be used without consent where permitted by law because they are required for functions such as checkout, shopping basket, security, fraud prevention and privacy preferences.

Where consent is required, analytics, advertising or other non-essential technologies will only be used after you have made your choice through our cookie or privacy preference banner. You can change or withdraw your choices at any time using the Cookie Settings or privacy preference controls available on our website.

You may also control cookies through your browser settings. Please note that blocking strictly necessary technologies may affect how some parts of the website work.

3. Use of information

We may use the information we collect to:

Process and fulfil orders, take or confirm payment, arrange delivery and provide order updates.
Respond to enquiries, provide customer support and deal with returns, replacements, refunds or complaints.
Manage customer accounts and maintain appropriate business records.
Protect our website, customers and business from fraud, misuse or security threats.
Comply with accounting, tax, consumer-protection and other legal requirements.
Improve our website, products, services and customer experience.
Measure website and advertising performance where permitted by law.
Send marketing communications about our own products, offers and promotions where you have consented or where otherwise permitted under applicable electronic-marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. Service messages relating to an order, account, refund or other transaction are not marketing messages and may still be sent when necessary.

4. Sharing and data storage

We do not sell your personal information. We may share personal information only where necessary with trusted organisations that help us operate our business and provide our services, including:

Shopify and ecommerce or website service providers.
Payment processors and fraud-prevention providers.
Delivery, postage and fulfilment providers, including Royal Mail and other carriers we may use.
Email, customer-service, analytics, advertising and social-media platforms where applicable.
IT, hosting, security and professional service providers such as accountants, insurers or legal advisers.
Government, regulatory or law-enforcement authorities where disclosure is required by law.

Some service providers may process personal information outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data-protection law, such as UK adequacy arrangements or approved contractual safeguards.

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet legal, tax, accounting or dispute-resolution requirements. Order and accounting records may generally need to be retained for around six years. Other information is kept for a shorter period where appropriate.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Your rights

Under UK data-protection law, you may have the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information in certain circumstances.
Ask us to restrict how your information is used in certain circumstances.
Object to certain processing, including direct marketing.
Request data portability where applicable.
Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing your request.

If you are unhappy with how we use your personal information, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

6. External links and social media

Our website may contain links to third-party websites and social-media services. Once you leave our website, those organisations may process your information under their own privacy policies. We are not responsible for the privacy practices of websites or services that we do not control.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, service providers or legal requirements. When we make changes, we will update the date shown at the top of this page. We recommend reviewing this policy periodically.

8. Get in touch

If you have any questions about this Privacy Policy, want to exercise your data-protection rights, or have concerns about how we use your personal information, please contact us:

360 Relief
143 Westmoreland Road
Corner of Woodlea Drive
Bromley
BR2 0TY
United Kingdom

Email: info@360relief.co.uk
Telephone: +44 20 8460 6226
Website: www.360relief.co.uk